## If you need to cancel
In order to cancel your booking, please use our [contact form](https://www.thehairycoo.com/contact-us/), or email contact@thehairycoo.com with the lead guest name, confirmation number and departure date stating that you would like to cancel. You may change or cancel your booking by emailing: contact@thehairycoo.com. Amendments and cancellation periods vary between tours.
You must give the following amount of notification to receive a full refund when you cancel:
1-Day Tour: 24 hours
Multi-day Tour: 7 days / 1 week.
There will be no refund for tours cancelled within 24 hours (for 1 day tours) and 1 week (for multi-day tours).
There will be no refund for tours missed on the day of travel or for tours which you leave early / are asked to leave early.

## If we need to cancel
3.1 The Operator reserves the right to cancel the tour at any time; for any reason, at their discretion. In the event that a tour is abandoned or cancelled midway, no compensation will be paid to passengers.
3.2 In the event of a tour being cancelled by the Operator prior to departure, all monies paid for that tour will be refunded.
3.3 All tours must meet a minimum number of passengers in order to operate. We will aim to give the following notice period as a minimum should your tour be cancelled:
1-Day Tour: 24 hours.
Multi-day Tour: 1 week.

Should any local Covid-19 restrictions in Scotland arise at any time, we will review the impact on our itinerary and may cancel an excursion. You will receive a full refund if this is the case.

We strongly advise that any travel or accommodation reservations made around or throughout the duration of your tour are fully refundable in the event of a late cancellation. The Hairy Coo is not liable for any travel or accommodation fees or costs incurred by you.

The Hairy Coo also advise all guests to purchase travel insurance. We are happy to provide attestation letters to those unable to travel for circumstances out with their control but are not eligible for a refund.